Shipping policy

Processing Time
Orders are typically processed and shipped within 2 business days of purchase. Since every item at group nine is one-of-a-kind, we take care to pack each piece securely before it heads out.

Shipping Within Denmark

• We ship to all addresses within Denmark.
• Estimated delivery time: 4-7 business days after dispatch.
• Shipping costs are calculated at checkout.

International Shipping

• We ship internationally to 

  -France, Italy, Sweden, Austria,Belgium, Croatia, Czechia, Finland, Germany, Greece, Netherlands, Poland,Portugal, Romania, Slovakia, Slovenia, Spain,

  -UK

  -New Zealand & Australia

• Estimated delivery time: 7-14 business days after dispatch, depending on destination.
• Shipping cost is calculated at checkout based on your location and order weight.

Customs, Duties & Taxes
For international orders, your country may charge customs duties, import taxes, or handling fees upon arrival. These charges are not included in your order total and are the sole responsibility of the customer. group nine has no control over these fees and cannot predict the amount, as they vary by country.

We recommend checking with your local customs office for more information before placing an international order.

Tracking
Once your order ships, you'll receive a confirmation email with a tracking number, where available.

Lost or Delayed Packages
We are not responsible for delays caused by customs processing, courier issues, or circumstances outside our control. If your package appears lost, please contact us at group.nine.vintage@gmail.com and we'll do our best to help track it down — though resolution with the courier may take time.

Incorrect Address
Please double check your shipping address at checkout. We are not responsible for packages sent to an incorrect address provided by the customer, and any reshipping costs would be the customer's responsibility.

Questions
For any shipping questions, reach out to group.nine.vintage@gmail.com